Service / systems design / research

I am deeply interested in the design of interactions, experiences, processes and strategies. The right kind of conceptual designer can be a huge asset for business and research development. Unlike manufacturing organisations, service companies tend to start the process at the concept stage, thus missing out altogether the vital first 15% of the design process. If new and improved services are designed and planned with a ‘front-end’ focus, poor ideas can be easily eliminated and better ideas more fully thought out while still ‘on paper’. This minimises the need for changes later - at the high-cost end of the design process. This will result in a more efficient use of the resources available within tight constraints.

Service design is an especially useful way to bring deliver innovation in the public sector. The technique reframes problems so they can be tackled differently, reduces service failure by designing around the customer across channels, and reduces the risk of change by testing in iterations.

logo design on light background
Branding for a new Chinese play-sch...
sbnf video 2
3D Urban planning model animation -...
Showcasing crowd-sourced ideas - Sh...
24 hour clock with customisable labels
Simple clock and day planner
Exhibition design
Exhibition Design - Shoreham Beach...
Feasibility Study
Consultancy - H2 powered cycle cour...
dog diagram
Illustration - dog diagram
wag-o-meter
Action research project measuring p...

Organisations I've worked with:

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bloodwise logo
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cancerbackup logo
EST logo
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ford logo
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bmw
oxford council logo
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mitsubishi logo
Imperial College London logo
 Institution of Mechanical Engineers logo
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BeBright Projects logo
BITC logo
Electric Motor Cycle Industry Association
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GM Europe logo